home|blog|THE NEW ITSM IN A NUTSHELL

The new ITSM in a nutshell

INDESK has been studied and developed as a new approach to the service
management. This solution helps organizations to focus on service quality and
customer relationship.
Innove provides a new service management solution that combines the userfriendly
of Web 2.0, is open to various frameworks, and integrates easily into your
infrastructure.

INDESK in a nutshell
+ 100% web based
+ available either Saas or standalone
+ independent authentication service
+ open to various framework
+ configurable workflow
+ keep tracks of every incident status
+ user profiling
+ self service desk
+ incident management
+ process and step handling
+ SLA management integrated
+ native multilingual support

INDESK Service Management [PDF]

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